Vayra

AI platforms & products

Turn a complex business need into an AI product people want to use

We design and develop AI-powered platforms, internal tools, and customer-facing products tailored to your organisation’s unique challenges. From the first idea to a working product, we combine business discovery, user experience, AI architecture, and engineering in one focused process.

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Case 4821

Renewal request · Acme Ltd

AI summary

  • Contract ends in 30 days; usage is up 18% this year
  • The proposed quote is within approved pricing
  • Missing: a signed acceptance of the service terms

Recommended actions

Approve the renewal quoteRequest the missing document

Connected data

  • CRM record
  • Contract (Drive)
  • Latest invoice (ERP)

Ask about this case

What changed since the last renewal?
Usage is up 18%, three users were added, and payment terms are unchanged. Sources: CRM, 2025 invoices.
Quote approved and sent to the client

Off-the-shelf AI tools rarely fit the way your business works

Your organisation may have a unique process, a valuable body of knowledge, or a service that deserves a better digital experience. Generic AI tools can be impressive, but they often fail to match your users, permissions, data, workflow, and standards.

The result is a collection of disconnected tools that people try once, then stop using.

A tailored AI platform gives you control over the experience, the information behind it, and the way it supports real decisions and actions.

When is a tailored platform the right step?

  • You have a unique process or body of knowledge that off-the-shelf tools don’t cover
  • Several teams or customers need to work in the same place
  • Permissions, data and standards must stay under your control
  • You want a product that grows with the business, not another subscription

AI is not the product. It is part of a better product.

We create products where AI is useful because it makes a real task easier, faster, clearer, or more accurate.

  • Internal AI platforms

    Focused workspaces that help teams access knowledge, analyse information, manage cases, prepare outputs, and make better decisions.

  • Customer-facing AI products

    Portals, applications, and self-service experiences that help customers get answers, complete tasks, submit information, or receive tailored support.

  • Intelligent operational tools

    Custom systems that bring information, actions, and workflows into one place, reducing manual coordination across spreadsheets, emails, and disconnected software.

  • AI-enabled product features

    AI capabilities embedded inside an existing product: smart search, document analysis, personalised recommendations, intelligent intake, summaries, assistants, and workflow automation.

Great technology only matters if people adopt it

An AI platform needs to feel clear, reliable, and natural to the people using it. That is why we design around real users and real decisions, not around the technology alone.

  • A clear user experience

    Every screen, action, and AI interaction has a purpose. We reduce unnecessary complexity and make the next step obvious.

  • The right information at the right time

    The platform brings together only the context users need to act, instead of asking them to search across multiple systems.

  • AI with a defined role

    We define what AI should do, what it should recommend, what it can do automatically, and when a person remains responsible for the decision.

  • A foundation that can grow

    The first release is designed to create value quickly, while leaving room for more users, workflows, integrations, and capabilities over time.

Make the right decisions before building too much

From an idea to a working product, in five steps.

  1. 01

    Define the opportunity

    We turn an early idea, business challenge, or user need into a clear product direction. This includes the users, workflow, goals, data, systems, and success criteria.

  2. 02

    Design the experience

    We map the product journey, create the key screens and flows, and decide where AI adds meaningful value. Where appropriate, we create a clickable prototype so stakeholders can experience the idea before development begins.

  3. 03

    Prove the concept

    Optional: for ambitious or higher-risk ideas

    For higher-risk or more ambitious ideas, we can build a proof of concept that validates the AI capability, data flow, technical approach, or user interaction.

  4. 04

    Build and integrate

    We develop the platform, its user interface, backend services, AI capabilities, permissions, and integrations with the systems it needs to work with.

  5. 05

    Launch and evolve

    We test with real scenarios, support the rollout, learn from user feedback, and improve the product based on how it performs in the real world.

The building blocks of an intelligent platform

Capabilities we can include in the product, as your needs require.

  • AI assistants grounded in approved business knowledge
  • Intelligent search across documents, systems, and records
  • Document analysis, extraction, and comparison
  • Smart forms and AI-powered intake flows
  • Dashboards, reports, summaries, and decision support
  • Role-based access, permissions, and audit trails
  • Customer portals and self-service experiences
  • Integrations with CRM, ERP, email, databases, and internal tools
  • Agent workflows that take actions in the background
  • Human review, approval, and escalation flows

A product built for your advantage, not someone else’s roadmap

A tailored AI platform can help you:

The aim is not to add AI for the sake of it. It is to create a product that solves an important problem better than the tools you have today.

  • Turn specialist knowledge into a scalable digital experience
  • Give teams one reliable place to work
  • Create faster, more informed decision-making
  • Improve service without increasing operational complexity
  • Give customers a better self-service experience
  • Reduce dependency on disconnected tools and manual workarounds
  • Build a product capability that evolves with your organisation

Your product. Your rules. Your data.

A tailored platform gives you greater control over how AI is used across your organisation. We design permissions, data access, approval flows, and audit requirements around your needs from the beginning.

Users see only what they are authorised to see. Sensitive actions can require approval. AI capabilities are connected only to the data sources and systems you choose.

The result is a platform built to support innovation without compromising governance or trust.

Platform access

Roles

  • AdministratorAll cases, settings and reports
  • Case managerThe team’s cases, documents and approvals
  • CustomerTheir own requests and documents only

Data sources for AI

  • CRMConnected
  • Contracts (Drive)Connected
  • Pricing (ERP)Read only
  • Open webNot connected

Audit trail

  1. 09:41Dana viewed the AI summary for case 4821
  2. 09:42AI drafted a renewal quote · sources: CRM, contract
  3. 09:44Dana approved the quote · sent to the client
  4. 09:45Acme Ltd opened the portal and viewed the quote

Frequently asked questions

Have a question that isn't here? Book a discovery call and we'll answer it in person.

  • No. You can begin with a business challenge, an operational pain point, a rough product idea, or a need that your current tools do not solve. We help turn it into a clear product direction.

  • Yes. We build both internal platforms for teams and customer-facing experiences, portals, and applications. The process is adapted to the users, business model, and goals of the product.

  • That depends on the uncertainty and scope. A prototype or proof of concept is often the smartest first step when the AI capability, user experience, or technical feasibility needs validation before a larger investment.

  • Yes. Platforms can connect to your CRM, ERP, email, documents, databases, internal applications, and other approved systems. Integration is planned as part of the product architecture, not added as an afterthought.

  • You do. We build the platform around your business, users, workflows, and approved data sources. Ownership, access, and operational responsibilities are defined clearly as part of the project.

  • Absolutely. The first release should solve the most valuable problem well. From there, the platform can grow with new workflows, integrations, users, and AI capabilities based on real feedback and business priorities.

AI platforms & products

Let’s turn your idea into a product that works

Tell us about the challenge, process, or opportunity you want to solve. We will help you assess the product direction, the role AI can play, and the most practical next step.

Talk to an AI product architect

Share your idea or business challenge. We will get back to you for a focused discovery conversation about your users, goals, systems, and product opportunity.

We only use your details to get back to you.

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